Triage & Troubleshoot Tech (for online zoom meetings)

Clinical Triage Questions

If you discover some who appears disorientated, lost or maybe even suffering from amnesia, you might ask them:

• Are you ok?
• Do you know who you are?
• Do you know what day it is?
• Do you know where you are?
• Do you know how you got here?

We can do something similar for supporting people who are lost in our online tech.

Troubleshooting Triage Questions

• Where?
  Where are you connecting through; is it your web browser or your downloaded program?
  
• Which device?
  Are you connecting in via a computer or a mobile/tablet?
  
• What mode?
  What mode of fullscreen / or windowed?
  It makes a difference.
  
• Who do you see?
  Who are you seeing? Is it in Speaker View or Gallery View?When viewing a screenshare this changes to Standard, Side-by-Side Speaker, and Side-by-side Gallery.
  
• When?
  When did you download your zoom program/ application (desktop client). Have you got an old version of the program?

‘Where?’ Web browswer Vs Downloaded program

‘What mode?’ Fullscreen, or not?

‘Who do you see?’ [Various Views]

Who are you seeing? Is it in Speaker View or Gallery View?

When viewing a screenshare this changes to Standard, Side-by-Side Speaker, and Side-by-side Gallery.

When?

When did you download your zoom program/ application (desktop client). Have you got an old version of the program, perhaps?